Privacy Policy

Personal Identification Information    

 We may collect personal identification information from visitors to our website (‘Users’) in a variety of ways, including when Users register on the website, fill out a form, subscribe to the newsletter and in connection with other activities, competitions, services, features, or resources we make available on our website. Users may be asked for, as appropriate, name, email address, mailing address, phone number and credit card information; Users may, however, visit our website anonymously.   

We do not store credit card details, nor do we share customer details with any 3rd parties.   

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to personally supply identification information, except that it may prevent them from engaging in certain website-related activities.   


Non-personal Identification Information    

 We may collect non-personal identification information about Users whenever they interact with our website. Non-personal identification information may include the browser name, the type of computer and technical information about the User’s means of connection to our websites, such as the operating system and the Internet service providers utilised and other similar information.   


Web Browser Cookies    

 Our website may use “cookies” to enhance the User experience. Users’ web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or alert you when cookies are being sent. If they do so, note that some parts of the website may not function properly. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current website activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about website traffic and website interaction so that we can offer better website experiences and tools in the future.   

We may contract with third-party service providers to assist us in better understanding our Users. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.   


How we use collected information   

  We may use the information we collect from you for the following purposes:   

To improve customer service    

Your information helps us to more effectively respond to your customer service requests and support needs.   

To personalise User experience    

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our website and to allow us to deliver the type of content and product offerings in which you are most interested.   

To improve our website    

We continually strive to improve our website offerings based on the information and feedback we receive from you.   

To administer a content, promotion, survey, or other website feature.    

To send Users information they agreed to receive about topics we think will be of interest to them.   

To send periodic emails    

If you have opted-in to receive our email newsletter, we may send you periodic emails. If you have not opted-in to receive email newsletters, you will not receive these emails. Visitors who register or participate in other website features such as marketing programs and ‘members-only’ content will be given a choice of whether they would like to be on our email list and receive email communications from us.   


How we protect your information    


We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website.   

Sensitive and private data exchange between the website and its users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.   


Sharing your personal information    

  We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding Users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the website or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes if you have given us your express permission.   


Third-party websites    

  Users may find advertising or other content on our website that links to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our website. In addition, these sites, or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies, which are different to ours. Browsing and interaction on any other website, including websites which have a link to our website, is subject to that website’s terms and policies. When Users leave our website, we encourage them to read the privacy policy of every website they visit.  



Changes to this privacy policy    

  Flair Rugs has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.   


Your acceptance of these terms   

By using this website, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.   

Get in touch

Have a question or want to find out more about
our rugs or services?

Email: [email protected]

Telephone: UK 03300 539 197    EU +44 3300 539197

Hours: Monday – Friday 8:30AM – 5PM CET